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At Homestyle by Kelvin Timber, we offer a seamless payment experience to ensure convenience and security for our customers. We utilise Stripe as our trusted payment gateway, allowing you to make purchases with ease using various payment methods, including Google Pay, Apple Pay, credit cards, debit cards, and Klarna. Whether you prefer the simplicity of digital wallets or the familiarity of traditional card payments, we’ve got you covered. Rest assured that your transactions are encrypted and safeguarded, providing you with peace of mind while shopping with us.

HOME DELIVERY SERVICE

PRICING MODEL

At Homestyle by Kelvin Timber, we strive to ensure a seamless delivery experience for our valued customers. Please review our delivery service details and pricing model on our delivery page.

Our Returns Policy complements our ‘Terms and Conditions’ and our comprehensive ‘Refund Policy’, accessible via links at the bottom of every page on our website.

While most products are eligible for return, exceptions include special orders, bespoke timber, doors and frames made to order, PVC and composite doors, among others.

For items damaged during courier delivery, we promptly exchange or refund upon notification within 48 hours of delivery. Contact us via email at sales.west@kelvintimber.co.uk with images and a summary of the issue.

Should you wish to return a product for any reason other than damage, you’re responsible for the return shipping. Ensure the goods are unused and in their original packaging, including any supplied instructions or paperwork, within 14 days of notification. A 10% handling charge applies to each item returned in good condition.

We may offer a courier collection service in certain cases, subject to uplift and administrative charges. However, we advise returning goods directly to us to avoid complications.

Please notify us within 48 hours of any missing items, as claims made thereafter cannot be accepted.

Refunds are processed within 14 working days upon receipt and inspection of returned goods, subject to their resale suitability.

Under the Distance Selling Regulations, we reserve the right to deduct from the reimbursement if the returned goods show signs of unreasonable handling beyond what’s necessary to assess their nature, characteristics, and function. Examples include attempted assembly or alterations that diminish the product’s value.

Your satisfaction is our priority, and we strive to ensure a fair and transparent returns process for all our customers.

When it comes to quality and safety, we prioritize excellence in every product we offer at Homestyle by Kelvin Timber. Our curated selection undergoes rigorous quality control measures to ensure that each item meets the highest standards. We source from trusted brands and manufacturers known for their commitment to quality craftsmanship and adherence to safety regulations.

Furthermore, we understand the importance of providing products that not only enhance the aesthetics of your home but also ensure the safety and well-being of your family. That’s why we go the extra mile to vet each product for safety certifications and compliance with industry standards.

With Homestyle by Kelvin Timber, you can shop with confidence, knowing that our products are not only of the finest quality but also designed with your safety and peace of mind in mind.

Taking care of your products is essential to ensure their longevity and maintain their pristine condition. Here are some tips for product care:

1. Regular Cleaning: Keep your products clean by dusting or wiping them regularly with a soft, dry cloth. For stubborn stains, use a mild detergent diluted in water and a soft cloth, then dry immediately.

2. Avoid Harsh Chemicals: Avoid using harsh chemicals or abrasive cleaners, as they can damage the surface of your products. Opt for gentle, non-abrasive cleaning solutions instead.

3. Protective Measures: Use coasters, placemats, or felt pads under furniture legs to prevent scratches and marks on surfaces. For wooden products, consider applying a protective coating or wax to maintain their finish.

4. Proper Storage: Store your products in a dry, well-ventilated area away from direct sunlight and moisture to prevent warping, fading, or deterioration.

5. Regular Maintenance: Inspect your products regularly for any signs of wear or damage, and address them promptly to prevent further deterioration. Tighten loose screws, hinges, or fittings as needed.

6. Follow Manufacturer’s Instructions: Follow any specific care instructions provided by the manufacturer for your products to ensure proper maintenance and longevity.

By following these simple care tips, you can extend the life of your products and keep them looking their best for years to come. If you have any specific questions about caring for your products, feel free to reach out to our customer service team for assistance.